Frequently Asked
Questions.
Find answers to common questions about our services, hosting solutions, and more.
General
HahuCloud is Ethiopia's premium web hosting provider, offering fast, secure, and reliable hosting solutions for businesses and individuals.
You can contact our customer support team via live chat on our website, via Telegram, phone call 0943 83 3333, or by opening a support ticket in your account dashboard, or by emailing hello@hahucloud.com.
HahuCloud is headquartered in Addis Ababa, Ethiopia.
You can get started by placing an order on our website and completing the payment process. Once your payment is confirmed, your hosting account will be activated within 5–10 minutes.
Yes, we do. Please check our refund policy page for detailed information. Some terms and conditions apply.
HahuCloud supports a wide range of technologies and platforms, including PHP, MySQL, Node.js, Python, and more.
Email services are included in our shared hosting plans. However, if you require a custom email solution, please reach out to our support team for assistance.
Yes, you can. We offer free website migration services. Simply contact our support team, and we'll assist you in transferring your website seamlessly.
Yes, you can transfer your services or domain names to another owner. To initiate a transfer, please log into your HahuCloud account and submit a support ticket. In your ticket, clearly specify which service or domain name you want to transfer and provide the following details of the new owner: full name, mobile number, and email address. Please note that once the transfer is complete, it cannot be reversed without the new owner's explicit consent to transfer it back to you.
Hosting
Web hosting is the process of renting space and bandwidth through a company so that your website will be online. It allows you to publish your website so that anyone in the world can visit it on the Web.
Our servers can handle any type of website you can imagine. However, for legal reasons and to ensure optimal service quality, we do not allow the following types of sites on our servers: Adult sites, sites that distribute illegal materials or violate copyright laws, file storage sites, and video storage/tube sites.
We offer shared hosting, WordPress hosting, VPS hosting, and dedicated server solutions to meet various needs and budgets.
Yes, you can easily upgrade your hosting plan at any time through your account dashboard. If you need assistance, our support team is always ready to help.
Bandwidth is the amount of data accessed while viewing a website. Every time a user views your website, data is transferred, and this transfer is measured as bandwidth. Generally, images, audio files, and video files consume more bandwidth than text. Therefore, more media-rich websites require higher bandwidth to ensure smooth performance.
Disk space refers to the total storage available for your website's files at any given time. This includes HTML, images, CSS, JavaScript, and more. The amount of disk space you need depends on the type and quantity of media and interactions your site will host.
A Content Delivery Network (CDN) is a system of distributed servers that deliver web content to users based on their geographic location, the origin of the webpage, and the content delivery server. CDNs are effective in speeding up the delivery of content for high-traffic websites and those with a global audience.
Yes, absolutely! We would love to host your site regardless of who designed it.
You can track the number of visitors to your site using various third-party tools like Google Analytics. Some hosting providers offer easy integration options for these tools, while others may require manual setup.
Domains
Yes, we offer domain registration services for various TLDs including .com, .net, .org, and .et (Ethiopia's country code TLD).
You can initiate a domain transfer from your HahuCloud account dashboard. You'll need to unlock your domain at your current registrar and obtain the transfer authorization code.
If you don't renew your domain name by the due date, it will go through several stages before it becomes available for others to register:
- Grace Period: Typically lasting 15 to 30 days, during which you can renew the domain at the standard price.
- Redemption Period: Lasts around 30 days, during which the domain is deactivated and can be renewed at a higher cost.
- Pending Deletion: A final 5-day phase where the domain cannot be recovered.
- Availability for Registration: After pending deletion, the domain becomes available for anyone to register, risking permanent loss of ownership.
Subdomain names are web addresses created by adding a third-level domain to your existing domain name. For example, if your main domain is hahucloud.com, subdomains could be my.hahucloud.com or blog.hahucloud.com.
Billing & Payments
We accept payments through CBE Birr, Amole Wallet, Commercial Bank of Ethiopia, Dashen Bank, United Bank of Ethiopia, and Wegagen Bank. Once you make the deposit and confirm your payment, your domain will be registered and your hosting account will be active and running within 5–10 minutes.
It is an unofficial symbol we use to represent the Ethiopian Birr. While Ethiopia doesn't have an official currency symbol, we've chosen to adopt this one. It adds a unique touch to our pricing and helps quickly identify amounts in our local currency. Pretty neat, right?
Security
Yes, we provide SSL certificates to ensure that your website is secure and that data transmitted between your site and its visitors is encrypted.
Support
Need help with anything?
Our team is here to assist you with setup, billing, or technical questions.
Monday – Friday, 9:00 AM – 5:00 PM